Refund policy

All sales are final. We do not accept returns or exchanges, and we do not offer refunds for change of mind, personal preference or buyer’s remorse. Please read each product page carefully before you order.

What we will fix. We stand behind what we ship. If your order arrives damaged, has a defect, or is not the item you ordered, we will send a replacement. If a replacement is not available, or if your order never arrives, we will refund you.

• Email support@tryauraglow.com within 7 days of delivery. For a package that never arrived, email us within 30 days of the shipping date.
• Include your order number and clear photos or a short video of the problem and the packaging.
• We will reply within 2 business days. Please keep the product and packaging until your claim is resolved.

Cancellations and changes. We begin processing orders within 1–3 business days. You can ask us to cancel an order or change its address only before it ships, so please email us as soon as possible. Once an order has shipped, it cannot be canceled.

Refund timing. Approved refunds go back to your original payment method. Your bank may take 5–10 business days to show the credit.

Payment disputes. If something is wrong with your order, please contact us before opening a dispute with your bank or card company so we can resolve it quickly.

Your legal rights. Nothing in this policy limits any rights you have under applicable law.